Naturally, we draw lessons from the past, but we also pay attention to “leading indicators,” which means we concentrate on improvement and prevention. Every terminal receives daily measurements of everything. We raise our standards and develop global best practices in this way. Continuous measurement entails constant performance improvement for our safety program. Management and operating personnel regularly conduct Safety Observation Rounds. They are taught to spot areas that could use improvement. Their findings are recorded, evaluated, and taken into account. We encourage all of our employees to report close calls because doing so increases the likelihood that incidents won’t happen again. A near-miss is treated as an actual incident, with the root cause being determined to make sure it never happens again. Every terminal receives daily measurements of everything. We raise our standards and develop global best practices in this way.